What is Ticket Management?
Ticket Management is a simple system for tracking, prioritizing, and solving tasks . To know it further, we must know why do we need this and there are lots of things for which we need this tool.
- To breakdown a bigger task into multiple smaller one.
- To assign those task to concern person.
- To track the progress of the tasks.
- To focus on the real challenge.
- To keep the communication among the team.
Advantage of Ticket Manager:
- Everything you need lives in a single, dynamic help desk interface so it’s easy to be productive and manage tasks.
- It makes communication seamless, personal, and efficient–which means more productive output.
- Integrated all channels and that gave us the flexibility to implement in the way that we needed.
- Designed to be flexible. It works right out of the box, or it can be configured with your system.
- Analytics on how you’re doing through performance reports and dashboards.
- Label tickets (High, Medium, and Low) and take immediate action based on the priority.